As a financial institution, Wind must perform checks on users who want to transact using fiat currencies (USD, SGD, EUR, GBP etc.). Wind users who only want to transact in digital assets and don't want to send funds to banks are NOT REQUIRED to perform any KYC.
The KYC process is the following:
Information about you:
In this step, we require you to provide up-to-date information about yourself, your nationality, and your current legal residency. Please make sure you have supporting documents against the information you provide us.
Your email and contact number must be active and match the data you are providing us.
Information about your residency:
Provide the current address of your residency in this section. Make sure you are providing up-to-date and accurate information about your address that is supported by a valid proof of address document. What is a valid document? We will talk about that later in this article.
It is vital to put the correct postal code and state information.
Upload ID Document:
Provide your valid Passport or National ID. If you are living outside your country of nationality, please upload your valid residence permit or valid driver's license for that country.
If you upload a National ID, please upload the front and back parts separately. Please don't combine both in a PDF file.
Upload Proof of Address Document:
We need a valid document that shows your current address. Make sure your full legal name and full address are visible on the document.
Your ID document, such as a Passport, National ID, Residence Permit, or driver's License, is NOT accepted as Proof of Address. Please do not upload it, as it will limit your upload attempts.
List of valid proof of address documents:
Letter or notification from government agencies
Certificate of Voter Registration
Tax assessment
Temporary registration sheets / Affidavit / Vehicle registration certificate
Home phone, internet, or TV bill (must be under your name)
Water, electricity, or gas bill
Other utility provider that are government subsidiaries
Bank letter / Bank statement
Mortgage payment statement / Passbook
Proper credit card statement
Neo-Bank statements
Additional information
Wind may require additional information from you even after being verified. This information may be regarding a transfer you are making or information about the receiver.
Very important points to remember:
Please make sure you have recent (3 months max)supporting documents for all the information you are providing us.
Please don't take pictures from any screen. i.e., Laptops, Computers, and other mobile devices.
Always try taking live pictures of your documents.
Please don't upload screenshots.
Please don't upload screenshots that are converted into PDFs.
Do not upload a rejected document multiple times; it will result in rejection due to excessive file uploads.
Email [email protected] for these cases
Please make sure your Proof of Address document has your full "provided" address.
Restricted Regions:
If an applicant has residency within these countries mentioned in the sheet below, Wind will not proceed with onboarding that user, or certain features may not be available.
For all queries related to verifying your identity and transactions to your bank or e-wallet in Wind, please email [email protected].